FATPOT HELP
Thank you for using the Utah Attorney General's IRIS program! A great many hours of development and state resources has gone into this software, and it is our sincere hope that it will make a dramatic difference in the way your agency handles identity theft reports.
Top Frequently Asked Questions
What if I am being notified about identity theft reports, but there are no new reports on my Reporting screen?
1) Check to see if another officer in your agency who was assigned to receive IRIS reports using the FATPOT desktop software has already viewed the report. If this is the case, then the officer who viewed the report first has ownership overt the report, and you will not be able to view the report from your computer. In order for the Pop-Up Notifier to stop notifying you of reports, the office with ownership over the report will need to close the case from the FATPOT Reporting screen, and then Approve the report before the notifications stop.
2) If neither you or your coworker are able to see a report on your FATPOT Reporting screen, yet you are both receiving Pop-Up Notifications, it is possible the report was deleted from the Reporting screen rather than being Approved. In order to stop the Pop-Up notifications you will need to contact the FATPOT Technical Support team to get this resolved. For FATPOT Technical Support call 801-397-3973.
My password has expired. How do I get it reset?
To reset your FATPOT password, please contact the FATPOT Technical Support at 801-397-3973.
How does my agency request training on IRIS, the FATPOT PortalOne software, and Identity Theft investigation techniques?
To schedule a training session, please contact Scott Morrill at 801-281-1218
I would like the FATPOT PortalOne software installed on my new computer, how do I arrange the installation?
Please contact Scott Morrill at 801-281-1218 to arrange the installation of the FATPOT PortalOne software onto your new computer.
Contact information:
FATPOT Technical Support: 801-397-3973
Attorney General Help: 801-281-1218
