Steps to Take Immediately – Follow each step below to help recover from the damage caused by identity theft.
Step 1: Organize Your Case
In order to help law enforcement investigate your case, and to help recover from the damage caused by an identity theft, you should:
- Keep a detailed list of all phone calls you receive or make related to your identity theft incident including name of the person you spoke with, that person’s title, phone number, organization name, and what was said during the conversation.
- Make sure you keep a copy of all financial statements, police reports, affidavits, credit reports, collection letters, and all other documents related to your incident.
- Keep all loose documents in a notebook or accordion folder.
- Send all correspondence using certified mail with return receipt requested.
- Keep track of your time and any expenses you incur in the event you are given the opportunity to be reimbursed for your costs through court ordered restitution.
Use ID Theft Central’s Contact Tracking Sheet to keep track of the people you speak with regarding your identity theft incident.
Step 2: Contact the Utility company’s Fraud Department
Contact the utility company’s Fraud Department and tell them you are a victim of identity theft.
Rocky Mountain Power Fraud Department. 888-221-7070
Questar Credit and Collections Department 801-324-3903
Request a copy of the application and any other supporting documentation. According to the FACTA, consumers are entitled to a copy of the application and business transaction records no later than 30 days from receipt of request. You will need to provide proof of positive identification, a copy of the police report and an affidavit that is acceptable to the business entity. There should be no charge for this information.
Step 3: Initiate a 90 Day Fraud Alert
To help protect your personal identifying information from being used to obtain new utility services by a thief, initiate a 90 Day Fraud Alert. A 90 Day Fraud Alert notifies potential credit grantors to verify your identification before extending new credit in your name.
- You only need to contact one of the three credit reporting companies to set up a Fraud Alert for all three.
- You will receive a free copy of your credit report from all three credit reporting companies.
- You will receive a notice of your rights as an identity theft victim.
- A 90 Day Fraud Alert stays on your file for at least 90 days and can be renewed.
- A Fraud Alert may slow down your approval process for new credit.
To place a Fraud Alert, you may be required to provide appropriate proof of your identity, which may include copies of your Social Security card, driver’s license, and/or utility bills. You may cancel the fraud alerts at any time.
P.O. Box 9532
Allen, TX 75013
P.O. Box 740250
Atlanta, GA 30374-0241
P.O. Box 6790
Fullerton, CA 92834-6790
Step 4: File an identity theft report at ID Theft Central or with your local police department
Once you have confirmed unauthorized use of your information to set up a utility in your name, file a report at ID Theft Central or with your local police department.
- Report the crime at ID Theft Central.
- Contact your local police department and report the crime by calling their non-emergency number and explain to them what happened.
- Make sure your police department issues you a police report with a case number.
- You can use their police report to obtain a Consumer Credit Freeze from the credit reporting companies at no cost. You can also use the report to help clear the damage caused by the theft.
Step 5: Monitor your bank accounts and credit reports regularly
It is important that you check your bank accounts and credit reports regularly to identify illegal activity. Early detection is key to minimizing the damage that mistakes and fraudulent activity can have on your credit.
The federal FACTA law enables you to receive one free credit report per year from each of the three credit reporting agencies. These are in addition to the free reports you can order after you place a Fraud Alert on your credit file. Order your free credit reports online at www.annualcreditreport.com.
We recommend that you stagger the receipt of your credit reports, ordering one approximately every four months. Order your report from a different agency each time. That way you can review your credit report three times each year. If you see possible fraudulent activity on your credit report, file all of the appropriate reports on this web site.
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